Archive for June, 2009

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Removing Social Media Accounts – What happens when you need to end a presence online?

June 30, 2009

It’s become a fact in this economy that companies are going out of business.  Even those companies that were forward thinking in their marketing have not been able to escape the factors in the economy, and they have had to close down.  A client of ours became such a casualty two months ago.  They had just launched several online platform accounts at the beginning of the year.  All was going very well for them as they built their followers slowly and steadily to amass an engaged audience.  Then we received “the email” alerting us that the client was ceasing all business activities and requested we shut down all of their accounts online.

This would be a first for us.  We’ve worked with over a dozen companies, all with varying degrees of success, but, it has always been success.  It was even successful for this client as well; we had executed the initial strategy well, and were growing our audience to allow us to move into the second phase of the strategy.  Now we had proof though, that even the almighty social media with all of its bells and whistles could not solve all problems a company faced.

So we went and started deactivating accounts and learning to what degree the information could truly be removed or purged from the internet.  The results were interesting to say the least:

The Corporate Website – This was able to be turned off. Searches to the domain name now lead to a placeholder page put up by the hosting company.  Two months later though, the site still shows up in searches.  The links are broken, so I will assume Google, Bing, and other engines will eventually drop the results, it wasn’t gone in two months.  The search engines have archives and cached pages of the website, which are starting to deteriorate as well. Queries made to the search engine companies have come back with inconclusive answers as to how long something can live online.  Some items that are heavily linked to from other sites will last longer than those that had only a few links.

Facebook – the Company’s professional page was shut down, but the owner of the Company kept his personal page up to continue building his personal brand for a new career/job.  Facebook is fairly complete when it comes to deleting material permanently.  Due to the fact that most of the content is kept inside of the Facebook community tags, and unless it was open to search by the outside internet community, it seldom shows up in outside searches.

Twitter – After the corporate Twitter account was shut down, it was determined that the content would not easily go away, in spite of Twitter having the content open for immediate outside search.  The several different search applications associated to Twitter archived Tweets almost immediately and most kept running archives up to eight pages long.  The owner of the company decided to re-brand the Twitter account and continue its use for his personal brand.

A WordPress Blog – The blog was deactivated, but is still found in several searches. The codes that many blogs are created in are very search friendly.  Search sites have copies and cached copies of the blog posts, and many of the posts were reposted on other sites.  Unless those posts are removed by the individuals that reposted them, they will stay online.

Linkedin – The Company profile was removed, but the fact that it is listed by former employees, and as past positions of the owners, the company listings will stay online in Linkedin.

Some of this material can be litigated to be removed, but you’ll want to make sure you are going down the right path with the right legal team for that.  Most bloggers are protected by 1st Amendment rights and you will need to engage an attorney with experience in Constitutional law.  Other sites may require formal legal requests to remove photos, videos and other charts and images.

The bottom line is that yes you can deactivate your accounts and remove some material online, that it will not result in the immediate removal of all of the material from being found online. It may fade over time, like the memory of the company, but for now it is a record of existence that won’t easily go away.  With that in mind, what kind of online legacy is company leaving online?

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Twitter Basics for Business – Practical Applications for Impractical Tools

June 2, 2009

By popular demand, we have been asked to conduct small group training sessions on Twitter for Business.  We’re glad to announce our first class will take place Tuesday, June 9th, 2009 here in Minneapolis. Read on for more details:

Have you checked out Twitter and just can’t figure it out?

Are you looking to use Twitter, one of the fastest growing online communications platforms in recent history, to engage with your audience for tasks like: Sales, Promotion, Customer Service, Market Research, Customer Loyalty, Online Reputation Management, and establishing thought leadership?

 Are you frustrated by Social Media Boot Camps that don’t actually show you how to get started?

 Then this class is for you.

 Join us in a small group setting to learn the basics of Twitter for business and getting started on Twitter.  You can bring your laptop and you will be taught the basics.

 We’ll cover:

  1. Setting up an account
  2. Building an optimized profile
  3. Discuss background graphics and profile pictures
  4. The initiation of building followers
  5. Rules of interaction
  6. Including links
  7. Tracking and monitoring conversations
  8. Additional tools and time saving tricks

 After covering the basics we’ll cover basic business strategies that Twitter can help to optimize in your business.

 The cost to attend this class is $100.00.  This class is on a first come, first serve basis, and more classes will be opened up after each one fills.  If you’d like to reserve an entire class for six for your company, the cost is reduced to $75.00 per person.

We’ll meet in the Training Center at the offices of The Bailey Consulting Group, 4800 Olson Memorial Hwy., Suite 225, Minneapolis, MN 55422

Please click or visit here: www.twitter4business.eventbrite.com to register as seat are very limited!

Please bring a laptop that is wifi capable.  If you don’t have a laptop, and would still like to attend, please let us know and we can supply (1) one laptop per class to someone that doesn’t have one.

We’ll be getting together over the lunch hour for some power training.  You can bring your laptop and implement these tactics immediately. We’ll supply a few munchies! 

 

About your Trainer:

Christopher Lower has over 17 years of marketing, PR, and strategic consulting. He has 10 years of focus on emerging web technologies and their use in marketing – Blogs, Podcasts, Viral Campaigns, Social Media (Linkedin, Twitter, etc.), Wikis, Webinars, RSS, and Mobile Technology Solutions.

Sterling Cross is behind the social media campaigns for such companies as moto-i, Augeo Insurance Benefits, Baja Sol Restaurants, The Minnesota Restaurant Association, THe MN Lodging Association, The MN Resort & Campground Association, The Bailey Group, & The Dominium Group. Their work on moto-i was included in the book “Twitter Means Business” by Julio Ojeda Zapata.

Chris is also a speaker and has frequently published articles on Social Media Topics.

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